At Kalos, we take immense pride in crafting bespoke perfumes, candles, and diffusers that bring joy and elegance to your everyday life. Your satisfaction is our top priority, and we strive to ensure that every product you receive meets the highest standards of quality. However, we understand that sometimes things may not go as planned, and we are here to assist you with our clear and empathetic return and exchange policy.

Our Policy

1. Specialist Products:
   Our bespoke perfume sets, candles, and diffusers are carefully curated and crafted to provide you with a unique sensory experience. Due to the nature of these products, we cannot accept returns or exchanges once the product has been opened or used. This policy is in place to maintain the integrity and hygiene of our products.

2. Exchange Policy:
   We offer an exchange policy that applies only if there is a genuine issue with the product delivered. This could include damage during transit, missing items, or a defect in the product. Please note that exchanges are not applicable for concerns related to fragrance smell or longevity, as these details are clearly described on our website for your reference.

   To be eligible for an exchange, you must notify us within 3 days of receiving your order. Please reach out to us via WhatsApp at +92 3277711194 with your concern, along with clear images or videos of the issue. Our team will guide you through the exchange process promptly.

3. Shipping Costs:
   All shipping costs for returns or exchanges, including to and from the customer, will be the responsibility of the customer. We recommend using a reliable courier service to ensure the product reaches us safely.

4. Unopened Products:
   If you wish to exchange an unopened product for a different variant, please contact us within 3 days of delivery. We will assist you in processing the exchange, subject to product availability.

Customer Satisfaction and Respect
At Kalos, we deeply value the trust you place in us when you choose our products. We are committed to resolving any concerns with empathy and respect. Our team is always here to listen and assist you in the best way possible.

Contact Us
For any questions or concerns regarding your order, please feel free to reach out to us:

• Email: hello.kaloshome@gmail.com

• WhatsApp: +92 3277711194

• Instagram: @kalosworld.store

Nationwide Delivery in Pakistan
Based in Lahore, Pakistan, Kalos delivers nationwide to bring our luxurious perfumes, candles, and diffusers to your doorstep. We are dedicated to ensuring that your experience with us is seamless and delightful.

Thank you for choosing Kalos. Your trust and satisfaction inspire us to continue creating products that elevate your everyday moments.

Note: This policy is subject to change without prior notice. Please refer to our website, www.kalosworld.store, for the most updated information.

KALOS RETURN AND EXCHANGE POLICY