FAQS

1. What makes Kalos candles and fragrances unique?

Our candles and fragrances are handcrafted with care, using pure soy wax and high-quality, sustainable ingredients. Each product is designed to promote self-love and well-being, providing a luxurious and eco-friendly experience. We focus on creating scents that help combat stress, anxiety, and depression, enhancing your overall wellness.

2. What are the benefits of soy wax candles?

Soy wax candles are eco-friendly, biodegradable, and burn cleaner than paraffin candles. They produce less soot, have a longer burn time, and provide a natural, healthier fragrance experience.

3. How can Kalos products help with well-being and mental health?

Our mission-driven brand focuses on creating scents that promote relaxation, reduce stress, and enhance mood. Our products are designed to foster a sense of self-care and self-love, helping you and your loved ones find moments of peace in today’s fast-paced world.

4. Do you offer free shipping?

Yes, we offer free shipping across Pakistan for a limited time on all orders. This is part of our commitment to making luxury accessible to everyone.

5. Are there any special requirements for placing an order above 7,500 PKR?

Yes, for orders above 7,500 PKR, we require an advance bank transfer as these are specially-made candles. This helps us ensure the highest quality and craftsmanship for your custom order.

6. How are Kalos candles packaged?

Each Kalos candle comes in an exclusive matte black jar and is packaged in a luxurious black matte box. We also include a free sample with every purchase to enhance your experience.

7. How long do Kalos candles burn?

Our candles have an extended burn time thanks to the high-quality soy wax we use. Burn times may vary depending on the size and usage, but generally, you can expect a long-lasting fragrance experience.

8. Can I customize my order?

Yes, we offer customization options for our candles. However, customized orders will incur extra charges depending on the level of customization required. Please email us at hello@kaloshome.store for more information.

9. How can I stay updated on new products and promotions?

Follow us on Instagram and Facebook at @kaloshome for the latest updates, promotions, and exclusive offers. You can also subscribe to our newsletter through our website, kaloshome.store, to receive news and special deals directly in your inbox.

10. Do you collaborate with influencers or offer affiliate programs?

Yes, we are always looking to partner with influencers and affiliates who share our passion for luxury and well-being. Please contact us at hello@kaloshome.store for more information on collaboration opportunities.

11. What is the best way to care for my Kalos candle?

To ensure the best experience, trim the wick to 1/4 inch before each use, burn the candle until the entire surface melts to prevent tunneling, and keep the candle away from drafts and flammable objects. Follow our detailed candle care tips provided with your purchase for optimal use.

12. What payment methods do you accept?

We offer Cash on Delivery (COD) and bank transfers. For bank transfers, please share the transfer receipts with us on WhatsApp or via email at hello@kaloshome.store. Customers who choose bank transfers will receive additional benefits.

13. How long will it take to receive my order?

Orders are typically processed within 2-3 business days, and delivery times vary based on your location. We aim to deliver within 5-7 business days across Pakistan. Custom and larger orders may take longer.

If you have any other questions, please don’t hesitate to reach out to us at hello@kaloshome.store. We are here to ensure you have the best experience with Kalos.